Purchases on AttemptKar are final. This page explains why, and the specific cases where we fix, replace or refund an order.
In short
- Wrong purchases are not refunded. Check the exam name, the listing and the preview images before you pay.
- If the problem is on our side, we first fix or replace the file. If we cannot, we refund you.
- Payment problems (double charge, money debited but no order) are refunded after we verify them.
- Approved refunds go back to your original payment method within 5 to 7 working days.
Why purchases are final
Our products are digital files. Once a PDF is downloaded it stays on your device, and there is no way to return it or to know it was not saved or shared. Each pack also takes real research and effort to prepare. For these reasons we do not cancel or refund an order after payment, including when the wrong pack was bought by mistake.
Please check the exam name, the list of what is included and the preview images on the product page before you pay.
Cancellation
An order cannot be cancelled once payment is complete, because the download is made available right away. If you have not completed payment, simply close the checkout page and no money is taken.
When we fix, replace or refund
We will always help when something went wrong on our side. These are the cases we cover:
| Problem | What we do |
|---|---|
| Charged twice for one order | Refund the extra payment |
| Money debited but the order failed | Refund the payment, or complete the order if you prefer |
| The file does not download or will not open | Fix the link or send a working file. Refund if we cannot fix it |
| The file is not as described (wrong exam, papers missing compared to the listing) | Send the correct or complete file. Refund if we cannot |
Proof we need
To keep this fair for everyone, every claim must include proof. Please send:
- Your order number and the email used at checkout
- For payment problems: the Razorpay payment ID or bank reference number (UTR), and a screenshot of your bank or UPI statement showing the debit
- For download problems: a screenshot or short screen recording showing the error, with the device and browser you used
- For a file not as described: screenshots of the product listing and of the file showing what is wrong or missing
Claims without enough proof cannot be approved. We may ask for more details if needed.
How to raise a claim
- Email support@attemptkar.in with the subject “Order issue” and your order number.
- Attach the proof listed above.
- We reply within 48 hours with a reference number.
- For file problems we first try to fix or replace the file within 3 working days.
- If a refund is approved, it is sent to your original payment method within 5 to 7 working days. Your bank may take a few more days to show it.
Please raise a claim within 30 days of purchase so we can check payment records with our payment partner.
What is not covered
- Buying the wrong exam, paper or pack
- Changing your mind after purchase
- Not having a PDF reader or a compatible device. Our files open on any phone, tablet or laptop with a free PDF reader
- Exam dates, patterns or results changing after purchase
Buyers outside India
AttemptKar is made for students in India and prices are in Indian Rupees. If you buy from outside India, the same rules apply. We refund only the amount we received in INR and are not responsible for currency conversion or bank charges.
Grievance Officer
If you have a complaint about an order, a product or this website, write to our Grievance Officer:
- Name: Devesh Tatkare
- Designation: Grievance Officer, AttemptKar
- Email: support@attemptkar.in
- Location: Mumbai, Maharashtra, India
We acknowledge every complaint within 48 hours and give you a complaint reference number. We aim to resolve it within one month of receiving it.